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Asked Questions

Because the only bad question, is 

the question that is never asked. 

General Product Questions

Aren’t bananas high in sugar?

Not ours! We use green Saba bananas, which have 75% less sugar than the ripe Cavendish bananas that you’re used to eating from the grocery store. Most of our Kettle Cooked ‘Nana Chips and Grain Free Snack Mixes contain only 1g of total sugars per serving. 

According the International Glycemic Index Database, any foods with a GI value under 55 are considered Low Glycemic. Fully ripe Cavendish bananas are listed with a GI value of 51 (still low glycemic). Green bananas are listed with a value of only 30. 

Another wonderful benefit of our green bananas are that they are high in resistant starch, which have a prebiotic effect. Before bananas ripen, they contain mostly resistant starch (which will convert to simple sugars if allowed to go thru the ripening process). Studies show that resistant starch can lead to better digestive health.

Are your products vegan?

Currently, all of Bubba's products are vegan EXCEPT our Bourbon Vanilla UnGranola, which does have honey. Additionally, our entire facility is egg and dairy free, as we want to offer a large variety of products for a wide range of restricted diets. 

Are your banana chips fried?

Yes, we fry our green Saba banana in nutrient dense coconut oil. We feel that is the most nutrient dense and high-heat stable oil that we can use. More and more research is showing that saturated fat is no longer the enemy that we thought it was back in the 70's and 80's. In fact, it can be beneficial for us, especially when coming from coconut. 

We think the following articles are worth the read:

Where is the saturated fat coming from?  

The saturated fat in our snacks comes from the use of coconut oil. We fry our green Saba bananas in nutrient dense coconut oil. More and more research is showing that saturated fat is no longer the enemy that we thought it was back in the 70's and 80's. In fact, it can be beneficial for us, especially when coming from coconut. 

We think the following articles are worth the read: 

Where is the sodium coming from?

Most of the sodium content is coming from the trace-mineral-rich Sea Salt that we use to provide for our bold flavors. The new research on sodium is proving to be interesting. We really respect the work of Dr. Chris Kresser. He wrote a very in depth report on salt with a fresh look at the latest data. See the below link... 

 His concluding statements: 

"Hundreds of studies have been conducted on salt intake, and a consistent pattern has never been established for sodium’s role in a variety of negative health outcomes. Considering the evidence I’ve presented in this series, I believe that salt restriction for the general population is not only unnecessary, but potentially dangerous." 

Why is the serving size only 1 ounce? 

Since our products are all considered snacks, the FDA actually has a serving size guideline of 1oz or 30g. Our granolas also fall into the snack category since the FDA category for cereals is actually "grain based cereals." Our UnGranolas aren't grain based, so they don't fall into the cereal category! 

Why does Bubba's cost more than average granolas and snack mixes? 

In general, grain-free products are more expensive than the cheap alternatives we’re used to. For example, most granolas use oats as their primary ingredient. Oats are cheap, and they’re also a grain that we don’t use. Our ungranolas use a combination of coconuts, nuts, and bananas, which are most expensive but we think more indulgent than oats. 

 In all of our products, we use the highest quality, grain free, non-GMO ingredients available. We don’t take shortcuts, as we cater to very specific restricted diets like Paleo, AIP, and grain-free. Sometimes that means our foods are more expensive than what you might be used to, but if you’re on a restricted diet, your health is worth it.  

Are your products Keto-friendly? 

Yes! We currently have keto granolas and keto nut mixes that have only 2 and 3 grams of net carbs per serving. These are fantastic options if you're on the keto diet! 

What is the shelf life of your products? 

Our Snack Mixes and 'Nana Chips are best by 12 months from the manufacturing date. Our Ungranolas are best by 18 months from the manufacturing date.

What if I don't like bananas?

We use green saba bananas in many of our products. These bananas are pretty fantastic since they taste nothing like the cavendish bananas that we're so used to in the US. They almost like a clean slate... a little bit like a potato... so that means we can make our bananas taste however we want! So, if you don't like bananas, I would recommend you try anything except our Bananas Foster UnGranola, which does actually have banana puree as an ingredient (as in... it tastes like bananas!). 

What are Bubba's food certifications? 

We are Project Verified Non-GMO and are certified Kosher, Vegan, and Paleo by Earth Kosher.

How do I check for food allergens in your snacks? Do they vary with your products?

You can check for for food allergens on the back packaging of all of Bubba's products. Allergen information is also included on our product pages. If there is a specific ingredient you are looking for, please examine the list closely. 

All Bubba's products are produced in a dedicated peanut free and gluten free facility that processes tree nuts.

Did a recipe change?

From time to time, we will make changes to our recipes. While this is rare, we only ever make a change if we feel it improves the taste and quality of the product. Before the product is ever made available, we do rigorous testing with our consumer testing group of 100 people to ensure that the taste has improved.

Questions about your Order

Why did I only receive part of my order? 

Our products are located in distribution centers all over the U.S. When you place an order, your shipment will be pulled from whichever facility (or facilities) will get your Bubba’s there the fastest. Sometimes this means your order will be coming from two different places and your entire order will not come at the same time. 

 If you chose standard shipping for your order, you should receive everything within 8 business days of placing your order. If for some reason your entire order doesn’t show up within 8 business days, email us at, and we’ll make sure you get your Bubba’s!

What if I am not completely satisfied with my order? 

We offer a 100% customer satisfaction guarantee. This means if you’re not happy with your purchase, we will make it right for you. Just send us an email at, and we’ll be happy to assist you.

How long does it take to receive my order?

Our standard shipping is 5-8 business days but sometimes it may arrive faster then that! Contact customer service for any issues regarding the status of your order.

Can I change my shipping address after I placed my order?

If for some reason you need to change your shipping address, contact us immediately at Our shipping team is pretty quick. So if your package has already been shipped, we won't be able to change your address.

Where is my tracking number located?

Once your order ships, you will receive an email with the subject line "Yes! We put your name on a box for order #1234" that includes your tracking information. If your order is sent in multiple shipments, you may receive this email a few times so that you have all of your tracking information.

Where does Bubba's ship from?

Most orders from our website are actually shipped from Amazon warehouses. This allows us to pass savings on to you, and it generally means that your order will arrive more quickly.

Can my order be shipped to multiple locations?

The easiest way to ship to multiple locations is to place multiple orders. Unfortunately, an individual order cannot be split between multiple locations.

Do you ship internationally?

At this time, we can ship to all 50 states and most US territories. If you live internationally, please visit to see what Bubba's products may be available in your country.

Is there a minimum for free shipping?

All orders over $19.99 have standard free shipping. Orders under $19.99 will be charged $2.99 for shipping. 

Do I send my Bubba's product back after I request a refund?

If you do not like your order, we will happily process you a refund. Generally, we do not ask you to ship the product back to us and only ask that you give unopened bags to friends or family that might enjoy the product.

What happens if my order is wrong or there is missing product from my order?

If you do not receive what you ordered or part of your order never arrived, please reach out to us at with your order number and we will make things right for you.

Subscription Questions

How do I change the contents of my subscription? 

All you need to do is log into your account on When logged in, you can add products, swap for new products, and cancel your subscription entirely. 

How do I order a Bubba's subscription?

You can sign up for a Bubba's subscription on each individual product page. First, you will need to click the dark green "Subscribe & Save" button. Then choose whether you want a subscription every 30 or 60 days.

Bubba's will NEVER automatically sign you up for a subscription. 

I have a subscription but can't log into my account. Please help! 

More than likely, you did not activate your account. Look in your UPDATES or SPAM/JUNK folders for an account activation email and click the "ACTIVATE MY SUBSCRIPTION" button. If you can't find the email, just let us know, and we can send another email to activate your subscription.

Can I use my Bubba Bucks (rewards points) on future subscription orders? 

If you are signed up for our rewards program, you already know the power of Bubba Bucks (hint: your Bubba Bucks can be used for big discounts on future purchases). 

Since a subscription order is already discounted, Bubba Bucks cannot be redeemed for subscriptions. However, you WILL receive Bubba Bucks with every subscription order, so that means your rewards will pile up quickly! 

Can I have multiple subscriptions? 

You can have as many subscriptions as you want! Just keep in mind that orders less than $19.99 will be charged $2.99 shipping. If you would like to consolidate your subscriptions, simply log into your account and add products to one of your subscription orders. Let me know if you have any troubles, and I'd be happy to fix it for you. 

Can I use my PayPal account to pay for my subscription? 

Unfortunately, our subscription system does not accept PayPal.

Does my subscription have to be sent either every 30 days or 60 days? 

Nope! If you want your order sent at different times, log into your account and change how frequently your orders are shipped. The frequency just can't be more than every 90 days!

How do I cancel my subscription?  

We hope you LOVE your Bubba's snacks. However, if you would like to cancel your order for any reason, log into your account and cancel your subscription.

How do I change my Bubba's login information?

If for some reason you need to change the email address associated with your Bubba's/ and or Bubba's Rewards account, please send us an email at

Rewards Program Questions

How do I redeem my Bubba Bucks? 

When you are logged into your account, click the REWARDS button on the bottom of our website, either on mobile or on desktop (on mobile the button looks like a shopping bag with a heart). Then click the REDEEM button and trade in your points for their redemption value. You will receive a CODE that you can then use in the DISCOUNT field while you're checking out.

Can I use by Bubba Bucks and a coupon at the same time? 

Unfortunately, no. Bubba Bucks function similar to coupon codes. Since our website cannot accept more than one discount code per transaction (this is standard for most websites), you will only be able to redeem your Bubba Bucks OR a coupon code. 

If you have a coupon code that expires, we recommend using the coupon code before its expiration date. All transactions will accumulate Bubba Bucks as long as you are a rewards member, so after a few orders with or without coupon codes, you should have enough Bubba Bucks to get yourself a sweet deal on some delicious Bubba's snacks! 

How do I refer friends and receive $10? 

Click on the REWARDS button on the bottom of our website, and then scroll down to the section that starts with "Refer your friends." Copy and paste the URL code and share it with friends and family who you think will love Bubba's (the code will look something like ""...).   

Once a friend makes a purchase by clicking on that link, you will receive an additional 100 Bubba Bucks that can be redeemed for $10 off your next purchase.

What if I can't find my redemption code?

Never fear! After you redeem your Bubba Bucks, you will see your reward code in the rewards section AND you will receive an email with that same code. If for some reason you cannot find the code, you can alway click into the REWARDS section using the button on the bottom of our site. Scroll to the bottom where you will see a section titled "Your rewards." Click there, and you will see all of your unredeemed reward codes. 

I am unable to use my discount code... What is wrong?

First, see if your discount code has expired. Then make sure you have entered in the correct discount code in the discount field at checkout. If you still cannot get your code to work, please contact us at

I placed my order using the wrong email address, can I change it to receive my Bubba's Bucks?

Yes. Please send us an email at and we will get it fixed for you.